About Phoenix Outsourcing

Your trusted partner for virtual assistant and business process outsourcing services in Kenya

Our Story

Founded in 2018, Phoenix Outsourcing began with a simple mission: to help businesses grow by taking care of their non-core operations. What started as a small team of 5 virtual assistants has now grown into a thriving company with over 50 skilled professionals serving clients across 20+ countries.

Our name "Phoenix" represents our commitment to helping businesses rise from challenges stronger than before. Just like the mythical bird, we believe in transformation, renewal, and continuous growth.

7+
Years Experience
500+
Satisfied Clients
20+
Countries Served
50+
Skilled VAs
Our team working together

Our Mission & Values

Our Mission

To empower businesses of all sizes by providing reliable, scalable outsourcing solutions that drive efficiency and growth while creating meaningful employment opportunities.

Our Vision

To be Africa's leading provider of virtual assistant services, recognized for our exceptional quality, innovative solutions, and transformative impact on businesses.

Our Values

  • Integrity in all we do
  • Excellence in service delivery
  • Client-centric approach
  • Continuous improvement
  • Teamwork and collaboration

Our Journey

2018

Phoenix Outsourcing founded with 5 team members serving local businesses in Nairobi.

2019

Expanded our services to include email marketing and customer support. Reached 50+ clients.

2020

Pivoted to remote work during pandemic, serving international clients for the first time.

2021

Launched our web development division and crossed 200 clients milestone.

2022

Expanded team to 30+ professionals and served clients in 15 countries.

2023

Reached 500+ happy clients and 50+ team members with services in 20+ countries.

2025

Our vision continues as we develop new services and expand our global reach.

Meet Our Leadership

The passionate professionals driving our success

Sarah Atambo.

CEO & Founder

With 15+ years in business process outsourcing, Sarah leads our vision and strategy.

A. Kimathi.

Head Of Operations

With 8+ years in Operations,Client Relations Kimathi helps in achieving the company vision and strategy.

Lydia K.

Head of Personelle

With 18+ years in Personelle,Employee Relations Lydia helps in smooth running of the company.

Ready to experience the Phoenix difference?

Contact Us Explore Services